Frequently Asked Questions
Everything you need to know about your Danilo Promotions order
What are your standard shipping times and costs?
We offer standard shipping which typically takes 3-5 business days. Costs are calculated at checkout based on your location and the weight of your order. Free shipping is available on orders over a certain threshold.
How can I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy for damaged or unwanted items?
You can return any unused and unopened items within 30 days of receipt for a full refund. If an item arrives damaged, please contact our support team immediately with photos of the defect to arrange a replacement.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products official and licensed?
Yes, Danilo Promotions specializes in 100% officially licensed merchandise. We work directly with major brands and entertainment franchises to ensure every product meets high quality and authenticity standards.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us within one hour of placement. Once an order has reached the dispatch stage, it cannot be modified.